{"id":1115398,"date":"2021-09-07T06:31:14","date_gmt":"2021-09-07T06:31:14","guid":{"rendered":"https:\/\/axtrom.ro\/shop\/?page_id=1115398"},"modified":"2025-11-21T10:05:22","modified_gmt":"2025-11-21T08:05:22","slug":"livrari-si-retururi","status":"publish","type":"page","link":"https:\/\/axtrom.ro\/shop\/livrari-si-retururi\/","title":{"rendered":"Livrari si retururi"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]POLITICA DE RETUR \u2013 Axtrom S.R.L.<\/p>\n

1. Livrarea \u0219i recep\u021bia comenzilor<\/h1>\n

1.1. Comenzile online vor fi livrate \u00een termen de 3\u201310 zile lucr\u0103toare de la confirmarea pl\u0103\u021bii \u00een contul Axtrom S.R.L., dac\u0103 nu este altfel specificat \u00een momentul plas\u0103rii comenzii.<\/p>\n

1.2. Livrarea se face prin intermediul unei firme de curierat agreate. Dup\u0103 predarea coletului, clientul poate solicita num\u0103rul AWB pentru a urm\u0103ri comanda pe site-ul curierului.<\/p>\n

1.3. Cump\u0103r\u0103torul va primi: factura fiscal\u0103 (online si fizic) \u0219i certificatul de garan\u021bie, acolo unde este cazul.<\/p>\n

1.4. Recep\u021bia produsului se consider\u0103 efectuat\u0103 \u00een ziua livr\u0103rii sau prelu\u0103rii produsului de c\u0103tre client sau de o persoan\u0103 desemnat\u0103 de acesta.<\/p>\n

1.5. La momentul livr\u0103rii, clientul este obligat s\u0103 verifice integritatea produsului \u0219i a ambalajului. Orice defect vizibil trebuie semnalat la recep\u021bie (art. 1690 Cod Civil). Lipsa notific\u0103rii implic\u0103 acceptarea produsului ca fiind conform.<\/p>\n

2. Dreptul de retragere \u0219i returnarea produselor<\/h1>\n

2.1. Conform O.U.G. nr. 34\/2014, consumatorii persoane fizice beneficiaz\u0103 de dreptul de a se retrage din contract f\u0103r\u0103 a invoca un motiv, \u00een termen de 14 zile calendaristice de la data primirii produselor.<\/p>\n

2.2. Pentru exercitarea dreptului de retragere, clientul trebuie s\u0103 completeze formularul de retur disponibil pe site \u0219i s\u0103-l transmit\u0103 pe email sau \u00eempreun\u0103 cu produsul returnat.<\/p>\n

2.3. Produsele se returneaz\u0103 \u00een starea original\u0103, neutilizate, \u00een ambalajul original, cu toate accesoriile, etichetele intacte \u0219i \u00eenso\u021bite de factura fiscal\u0103 \u0219i formularul de retur completat.<\/p>\n

2.4. Costurile de retur sunt suportate de consumator, cu excep\u021bia cazurilor de produse neconforme sau livrate gre\u0219it. \u00cen aceste cazuri, returul se efectueaz\u0103 exclusiv prin firma de curierat agreat\u0103, iar costurile vor fi suportate de Axtrom S.R.L.<\/p>\n

2.5. \u00cen cazul \u00een care se alege alt curier, costurile vor fi suportate integral de client, indiferent de motivul returului.<\/p>\n

2.6. Retururile ajunse dup\u0103 expirarea celor 14 zile calendaristice de la primirea produsului vor fi refuzate.<\/p>\n

3. Rambursarea contravalorii produselor<\/h1>\n

3.1. Dac\u0103 returul este acceptat, Axtrom S.R.L. va rambursa clientului suma achitat\u0103, \u00een termen de 14 zile calendaristice de la data recep\u021bion\u0103rii returului.<\/p>\n

3.2. Rambursarea se va face prin virament bancar, \u00een contul indicat \u00een formularul de retur.<\/p>\n

3.3. Pentru retururile efectuate direct la sediu, contravaloarea produsului poate fi restituit\u0103 pe loc, \u00een numerar sau prin virement bancar (dup\u0103 caz) dup\u0103 verificarea st\u0103rii produsului.<\/p>\n

4. Produse excluse de la dreptul de retur<\/h1>\n

Conform art. 16 din O.U.G. nr. 34\/2014, urm\u0103toarele categorii de produse pot fi exceptate de la dreptul de retragere:<\/p>\n

– produse personalizate la cererea clientului;<\/p>\n

– produse sigilate care nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau igien\u0103, dac\u0103 au fost desigilate;<\/p>\n

– produse care, prin natura lor, se pot degrada rapid.<\/p>\n

Dac\u0103 Axtrom comercializeaz\u0103 astfel de produse, ele vor fi identificate clar pe site cu men\u021biunea \u201ef\u0103r\u0103 posibilitate de retur\u201d.<\/p>\n

5. Recomand\u0103ri \u0219i responsabilit\u0103\u021bi<\/h1>\n

5.1. V\u0103 rug\u0103m s\u0103 verifica\u021bi starea produsului imediat dup\u0103 primire.<\/p>\n

5.2. Orice viciu ascuns trebuie notificat \u00een scris \u00een cel mai scurt timp de la constatare, conform art. 1707\u20131714 Cod Civil \u0219i Legii nr. 449\/2003.<\/p>\n

5.3. Produsele care nu respect\u0103 condi\u021biile de retur vor fi refuzate, iar clientul va fi notificat.<\/p>\n

5.4. Axtrom S.R.L. \u00ee\u0219i rezerva dreptul de a modifica prezenta Politic\u0103 de retur, cu respectarea legisla\u021biei \u00een vigoare. Modific\u0103rile vor fi afi\u0219ate pe site.<\/p>\n

6. Contact \u0219i feedback<\/h1>\n

Pentru orice \u00eentreb\u0103ri privind returul, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi:<\/p>\n

\ud83d\udce7 Email: \u00a0ach@axtrom.ro<\/a>
\n\ud83d\udccd Adresa retur: Beothy Odon 11, cod po\u0219tal 410604, Oradea, Rom\u00e2nia
\n\ud83d\udcc4 Formular retur: disponibil pe site, sec\u021biunea \u201eRetur<\/a>\u201d[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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